Shipping Policy

 

We are committed to delivering your order accurately, in good condition and always on time as promised. Below mentioned are some shipping related points for your ready reference:

• Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

• We make our best efforts to ensure that your order is shipped out within 3-5 working days of the order date. However in some cases, it may take longer upto 7 days or more to ship the order for reasons beyond our control.

• Orders are generally executed on all week days (Monday to Saturday), excluding public holidays.

• To ensure that your order reaches you in the fastest time and in good condition, we make shipments through reputed courier agencies only.

• While the sellers strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

• If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately inform us and write an e-mail to hornbilltea@gmail.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

• You may track the shipping status of your order directly on the specific courier service website.

• All shipped items will be accompanied by an invoice.

• You always get free shipping from us on most of the products, if not otherwise mentioned. However, some products might attract shipping charges which will be intimated beforehand for your consent.